Shipping policy
Shipping & Delivery Policy
At Hennorwallpaper, we're dedicated to ensuring your orders arrive swiftly and efficiently. We partner with leading fulfillment networks to manage our inventory and streamline the delivery of your chosen products, aiming for a seamless experience from your click to your doorstep.
Order Processing
Once you place an order with us, our system immediately begins processing it. This typically involves:
Verification: Confirming your order details and payment.
Warehouse Notification: Sending your order information to our dedicated fulfillment centers.
Picking & Packing: Our team carefully selects and packages your items.
Most orders are processed and ready for shipment within 1-3 business days. During peak seasons or promotional periods, processing times might be slightly extended.
Shipping Methods & Timeframes
We utilize a robust logistics network to deliver your items. Shipping times vary depending on your location and the specific product.
Standard Shipping: For most orders, you can expect delivery within 3-12 business days after processing.
Please note that business days do not include weekends or public holidays. While we strive for timely deliveries, unforeseen circumstances like extreme weather or carrier delays can occasionally impact delivery schedules.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost for your purchase during the checkout process before finalizing your payment.
Order Tracking
For your convenience, we provide tracking information for all dispatched orders. Once your order leaves our fulfillment center, you will receive a shipping confirmation email that includes a tracking number and a link to monitor your package's journey. Please allow up to 24 hours for the tracking information to become active after you receive the email.
International Shipping
Currently, Hennorwallpaper primarily ships within the United States.
Important Shipping Notes
Delivery Address: Please ensure your shipping address is accurate and complete at checkout. We cannot be held responsible for delays or non-delivery due to incorrect address information.
Signature Confirmation: For high-value orders, a signature may be required upon delivery.
Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer, or if the package is refused, the customer may be responsible for re-shipping costs.
Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first. If the issue persists, reach out to our support team for assistance.
Contact Information
Should you have any questions or require assistance regarding your shipment, our customer support team is here to help.
Phone: +86-18813243102
Email: zzwlkjyxgs2@163.com
Support Hours: Monday - Friday: 8:30 AM - 6:00 PM (GMT+8)